Frequently Asked Questions | nishimi

What types of products do you offer?

At nishimi, we specialize in a curated selection of unique blind box figures from popular series, such as POP MART's The Monsters, Crybaby, and Peach Riot. Our offerings are designed to provide collectors and fans with exclusive and authentic collectibles that ensure a delightful surprise with each purchase.

How do blind box figures work?

Blind box figures are sealed packages that contain a randomized collectible. Each box may contain a different character or design, making the unboxing experience exciting and unpredictable. It is important to note that once a blind box is opened, it cannot be returned due to the nature of the product.

What is your return policy for blind box figures?

At nishimi, all sales are final. Due to the collectible nature of our products, we do not accept refunds, returns, or exchanges unless an item arrives damaged or incorrect.

How long does shipping take?

Orders are processed and shipped within 1–3 business days. Delivery times depend on your location and chosen shipping method. 2–8 business days is a typical estimate.

Please note: Delivery times may vary based on the destination and the carrier's delivery schedule.

Do you offer international shipping?

At this time, we only offer domestic shipping within Canada. We do hope to expand to the U.S. in the future, so stay tuned for updates.

How can I track my order?

Once your order has been processed and shipped, you’ll receive an email with tracking information if tracking is included. Most orders will come with tracking, but please note that some lower-value or economy shipments may not include tracking to keep shipping costs low.

If your order qualifies for tracking, the number provided will allow you to monitor the status and estimated delivery of your package. Please allow up to 24 hours for tracking information to update after the shipping notification is sent.

What if I need to change my shipping address?

It is the customer’s responsibility to provide an accurate and complete shipping address. nishimi is not responsible for delays or lost packages due to incorrect or incomplete addresses. Please ensure that the shipping address provided is correct before finalizing your order.

If you notice an error in your shipping address after placing the order, please contact us immediately at support@nishimiworld.com so that we can attempt to update your information before the order ships.

How can I contact customer support?

If you have any questions or concerns, you can reach our customer support team at support@nishimiworld.com. We are here to assist you with any inquiries regarding your order or our products.